carlestrader73
27/05/15 16:58
Ha respondido al tema ¿Problemas en Plus 500? ¿Otro broker que puede caer?
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Buenas noches a todos, imagino que no servirá de mucho o puede que de nada pero por lo menos me he desahogado un poco. Acabo de enviar una carta dirigida al CEO de Plus500, Gal Haber. Como no he encontrado su dirección de correo por ninguna parte he tenido que mandarla al Departamento de Relaciones con el Inversor. Ya veremos si pasa el filtro y llega a alguien de más arriba. Os la adjunto por si a alguien le apetece leer un poco.
Dear Mr. Gal Haber,
I’m one of the customers whose account has been locked since May, 18. Throughout the last ten days I’ve had the chance to talk with many other spanish customers and I’ve come to the conclusion that the lack of attention to the customers is being one of your biggest failures in this situation. I understand that the Company had to lock the accounts forced by the FCA requirements but otherwise I also understand that it was a very serious decision.
Customers have received an absolutely insufficient and inadequate attention. Just one email full of topic sentences. In other words, the message that Company has been sending to the customers is: “Please sit down and wait for your turn.” With all my respects, I consider this as a lack of respect from the Company.
I wonder if you really value the customers or just the ARPU we provide to the financial reports of the Company but I would like to remain you that the customers are the base of your business. And, as you already know, at this moment, this Company reputation isn’t the best one in the sector.
That’s why I’d like to suggest you that, in order to substantially improve the Customer Attention Service, the Company could create a Call Center and offer telephone attention to its customers in several languages.
Finally, I’d like to say that I’ve been using the Plus500 platform to trade for the last two years and during this time my level of satisfaction has been quite high. Of course, the facts occurred throughout last weeks have changed this opinion and my level of confidence in your Company has been seriously damaged.
Yours sincerely,